GENERAL TERMS AND CONDITIONS

The trading company Kombis Pasión S.L., hereinafter Tour Vintage, is a Spanish entity whose registered office is located at C/ General O’Donnell nº 22, Bajo – 03003 Alicante (Spain) and whose CIF is B54987235, and whose contact telephone number is +34 601212665.

Kombis Pasión S.L. is registered in the Mercantile Register of Alicante, Inscription 1, Page A-153811, Folio 151, Volume 4013, on February 15, 2017.

For your information, we set out below the General Terms and Conditions applicable to all our services.

By entering your personal data on our website www.tourvintage.com, or by making a payment in relation to any of our services, you unequivocally accept the General Terms and Conditions of Service described here, which include legal information about your rights in accordance with current legislation.

MINORS

This website and the services offered are not intended for minors. We therefore explicitly request that minors consult with their parents or legal guardians.

Minors are not authorised to use our services and should not, therefore, send us their personal data, however, in case of access to the information published, the minor will be accessing under his or her own and exclusive responsibility.

In the event that Tour Vintage suspects or becomes aware at any time of the registration or contact of a minor under 18 years of age, it will proceed to delete their data immediately.

NATURE OF THE SERVICE

Tour Vintage, under the company name Kombis Pasión S.L., is registered as a tourist company providing complementary services in the Valencian Comunity (Spain), with registration number NR-A-210.

The service provided by Tour Vintage is a service of tourist routes in a Volkswagen Kombi T1 through the municipality of Alicante. Under no circumstances should it be understood as a motor vehicle rental service, nor should it be interpreted that you will be accompanied by a tour guide.

The scope of this service is to promote the image of Alicante and that travellers can live a different experience aboard a classic vehicle, giving them the right to take photographs and videos during their experience.

The service offered by Tour Vintage includes:

  • Professional chauffeur to move the vehicle
  • Transfer of people to the predefined places.
  • Exhibition of the vehicle
  • Right to take photographs and record videos
  • 2 consecutive hours of service
  • From 2 to 6 travellers depending on the chosen contract

UNEQUIVOCAL ACCEPTANCE

After making the delivery on account agreed as a reservation of day and time, this will serve as the most formal signature in relation to the acceptance of the contracted service.

The services shall be in accordance with the terms expressed in these conditions. The mere fact of making a reservation implies the express and unrestricted knowledge and acceptance of the present general conditions by the client.

PRICE

The price of our services is shown on our website at the time of booking. This price is shown including VAT (Value Added Tax). VAT reimbursement is totally excluded.

The deposit will serve as a more formal receipt in relation to the contracting of this service; while the second and final payment will be paid in cash directly to the driver on the day of the tour at the beginning of the service.

INTEGRITY OF THE VEHICLE

The client will safeguard the integrity of the vehicle at all times. Once the service has been completed, Tour Vintage staff will inspect in detail both the bodywork and other elements susceptible to deterioration. In the event of any damage caused by any of the occupants, these will be fully repaired by the client.

WHAT DOES THE SERVICE NOT INCLUDE?

The service offered by Tour Vintage does not include:

  • Tolls for transit on roads, whether public or private, car parks, entrance fees at any type of venue, special transit permits, etc.
  • Additional kilometres to the contracted service
  • Additional time to the contracted service
  • Tourist guide
  • Traffic fines derived from instructions or express indications of the client (parking, stops or transit in places not permitted, etc…).
  • It is not allowed to travel with pets such as dogs, cats or other animals.

INSURANCE

The vehicle insurance includes third party damages and civil liability. This insurance does not include damage, deterioration or theft of any kind inside the vehicle.

The vehicle has all the technical inspections, permits and obligatory mechanical maintenance, as well as some optional ones to guarantee all the reliability and safety possible.

The maximum number of people to be transported will be 7 in the case of Ashley, and 5 in the case of Marilyn, including the driver.

CONDUCT

It is strictly forbidden to smoke, eat and/or drink inside the vehicle, transport animals of any kind or objects that may damage or stain the passenger compartment.

Any indecorous conduct on the part of any occupant of the vehicle will be sufficient cause for termination of the service, as well as the loss of any amount paid by the client.

GUARANTEES

In the event of force majeure of any kind, such as adverse weather conditions, strikes, accidents or breakdown of the vehicle hired on the day of the Tour, we undertake to provide the client with an alternative route or a vehicle of similar characteristics at no additional cost.

In case there is no alternative and the service cannot be carried out as agreed, the client will be entitled to a full refund of the amount paid. In any case, the client expressly waives the right to claim any extra amount, this being the sole responsibility of Tour Vintage.

CANCELLATIONS

In case that the client wishes to cancel the service for the contracted day, he/she may change the date for another available date free of charge.

Cancellations are free of charge and without penalty by giving 72 hours notice.

In the event that the client wishes to cancel the service within 72 hours prior to the date of the service, he/she will not be entitled to a refund of any amount already paid, not even the amount paid for the reservation.

REFUNDS

As Tour Vintage mainly offers services, it is not possible to accept returns once the provision of these services has begun.

As these services are provided, there are no material costs for returning the product, therefore there will be no reimbursement of costs.

Further information on returns can be found in the ‘Withdrawal’ sections below in this document.

DATA SUPPLIED

Tour Vintage undertakes to maintain the confidentiality of all information made available to it by the client in order to carry out the service, and is obliged to maintain the absolute confidentiality of the data supplied by the client for the development of the service.

INTELLECTUAL PROPERTY

All content displayed on this website is subject to and protected by intellectual and industrial property rights, and may not be altered, exploited, reproduced, distributed, publicly communicated or made available without the prior authorisation of Tour Vintage.

This website and its original content, features and functionality are the property of Kombis Pasión, S.L. and are protected by international copyright, trademarks, patents, trade secrets and other intellectual property or property rights laws.

RIGHT OF WITHDRAWAL

After 14 calendar days of the contract and prior to the provision of the services offered by Tour Vintage, the client may cancel the contracted services.

This does not imply the return of the payments made by the client as a reservation, but it does imply the total cancellation of the service and its subsequent payments.

To exercise this right, you must request it in writing using one of the following means:

  • Sending a registered letter to Kombis Pasión, S.L. C/ General O’Donnell nº 22, Bajo – 03003 Alicante (Spain).
  • By sending a WhatsApp message to +34 601212665

MODEL WITHDRAWAL FORM

For your convenience, we suggest you use the following model withdrawal form:

‘I hereby inform you that I wish to cancel my use of the service _____

______ contracted with you, because of: (answer only if more than 14 days have passed since the date of purchase) ________________________________________________

Customer number (if known): ________

Company name (if a company) ______________

Company VAT number (if applicable): ________________

Applicant’s name and surname: _______

Applicant’s VAT number: _________

Address: _____________________________

Street: Number: _ Postcode: __ Town:

Province: ___ Country: ______

Mobile phone: __ E-Mail: ______________________

Signature of applicant: _____________________

Date: _ / / _

PARTICULARITIES OF WITHDRAWAL

Once completed, scan the withdrawal form or take a photograph with your smartphone and send it by one of the means described above. In any case, and for security reasons, you will need to attach your National Identity Document (DNI) visible on both sides, or an equivalent document.

If you decide not to use the aforementioned form, your legal rights, in particular your legal right of withdrawal, as well as your warranty rights, will not be affected.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of the right of withdrawal is sent before the withdrawal period expires.

We remind you that you must keep this form as proof that you have exercised your right of withdrawal.

LIMITATION OF LIABILITY

At www.tourvintage.com we use the SSL (Secure Sockets Layer) protocol and all necessary technical measures to ensure the security of your data within our website and we do everything humanly possible to fulfil our obligations; however, in the event of a breach due to slight negligence or external attacks, our liability is limited to the direct and typical damage that was foreseeable in view of the nature of the goods, and we are not liable for material, personal or health damages of the customer or related persons when they are attributable to us.

This website and its components are provided for information purposes only. Kombis Pasión, S.L. is not responsible for the accuracy, usefulness or availability of any information transmitted or made available via this site and shall not be liable for any errors or omissions in such information.

Users of this site who provide their personal data, with the acceptance of the informed consent, waive any compensation that may correspond to them for the legal use of such data, and may not exercise any legal claim for it. Should they wish to do so, they must not provide their data on this website.

DATA PROTECTION

The personal data you provide will be included in manual and/or automated files owned by Kombis Pasión, S.L. The purpose and destination of these files is the administrative and commercial management of the data they contain, as well as the provision of the requested services and other related services described on this website, as well as, where appropriate, the transfer to third parties for the strict and exclusive provision of such services.

At any time, the interested party may exercise their rights of access, rectification, cancellation, opposition and portability, as well as the right to be forgotten of their personal data by means of a written request indicating their name, surname and address, addressed to Kombis Pasión, S.L., responsible for the files and their processing, with address at C/ General O’Donnell nº 22, Bajo – 03003 Alicante (Spain). This notification may also be sent by sending an email to WhatsApp at +34 601212665.

In any case, the interested party must identify himself/herself as the owner of the data by attaching the National Identity Document (DNI) on both sides, or equivalent document.

For more detailed information on our Data Protection Policy, you can access the full document HERE.

CODE OF CONDUCT

The code of conduct of Tour Vintage is derived from the correct application of existing laws, as well as the application of the same from common sense.

LANGUAGE

The present contract is formalised in Spanish, as the official language of the European Union.

UNDERSTANDING OF THE CONTENT

The customer acknowledges having read and understood these General Conditions before contracting the service, accepting these conditions in full.

DISPUTES AND JURISDICTION

In the event of disputes and for the resolution of conflicts, both parties submit to the courts and tribunals of the city of Alicante, unless otherwise established by law.

Although we are not obliged to participate in a dispute resolution procedure before a consumer arbitration body, the European Commission provides an online dispute resolution platform which can be found at http://ec.europa.eu/consumers/odr/.